You may cancel your order at any time before it has been shipped for processing. Once your cancellation request is received and verified, we will process a full refund to your original payment method. Please note that it may take 3-5 business days for the refund to appear in your account, depending on your financial institution's processing time. To cancel an order, please contact our customer service team immediately with your order details.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging. You must also provide the original receipt or proof of purchase. Items that are damaged, altered, or missing parts for reasons not due to our error are not eligible for return. To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number and detailed return instructions.
Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 7-10 business days. Please note that shipping costs are non-refundable unless the return is due to our error. For items purchased during promotional periods, only the actual amount paid will be refunded. Some bank and credit card companies may require additional time to process and post the refund transaction.
If you haven't received your refund within the specified timeframe, please first check your bank account again and contact your credit card company or bank, as processing times may vary. If you've completed these steps and still have not received your refund, please contact us immediately. We will investigate the matter and work with the payment processor to resolve any issues. Please have your order number, payment details, and any correspondence regarding the refund ready when you contact us to expedite the resolution process.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact us:
Address: 1261 Sioux Terrace, Nashville, TN
E-Mail: [email protected]
Phone: +1 4939747469
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM Central Time, excluding major holidays. We strive to respond to all inquiries within 24-48 business hours.
