At Lace Up, we prioritize seamless delivery to ensure your carefully selected items arrive promptly and in perfect condition. Our team processes orders with meticulous attention, from warehouse preparation to final dispatch. Whether you're updating your seasonal wardrobe or investing in versatile essentials, our logistics network is optimized for reliability. All shipments are securely packaged to protect your purchases during transit, reflecting our commitment to quality at every stage.
Orders are typically processed within 1-3 business days after payment confirmation, excluding weekends and holidays. Delivery durations vary based on your location and carrier availability. For domestic destinations, allow 5-7 business days for standard service. International shipments may require 10-20 business days due to customs clearance. During peak seasons or unforeseen circumstances, slight delays might occur—rest assured, we'll proactively notify you if timelines shift.
We offer transparent pricing with two tailored options:
Standard Shipping (10-15 Business Days): $15 for orders under $60.
Free Shipping (10-15 Business Days): Automatically applied to orders totaling $60 or more.
Note: Expedited shipping is available upon request for an additional fee—contact [email protected] for quotes.
We currently serve customers across North America, Europe, and select Asian countries. Some remote areas or islands may incur extended delivery times or restrictions. At checkout, our system will verify your address eligibility. Unfortunately, we cannot ship to embargoed regions or destinations with heightened import controls. For specific country inquiries, reach out to our support team.
Once your order ships, you'll receive a confirmation email containing a unique tracking number and a link to monitor progress. For consolidated shipments, individual tracking details will be provided per package. If you haven't received updates within 48 hours of dispatch notification, check your spam folder or contact us for assistance. Our carriers' online portals offer real-time status checks, including customs clearance milestones for international orders.
While rare, delays can occur due to weather, customs inspections, or logistical disruptions. If your package exceeds the estimated delivery window by more than 5 business days, please email [email protected] with your order number. For lost shipments, we initiate trace procedures with carriers after 15 business days of non-delivery. Depending on the investigation outcome, we'll reship items or issue a refund—whichever you prefer.
International customers are responsible for any applicable customs fees, taxes, or import duties levied by their country. These charges are determined by local authorities and vary by destination and order value. We declare all packages accurately with the total purchase amount to comply with global shipping regulations. To avoid surprises, we recommend consulting your national customs office before ordering. Note: Lace Up cannot reimburse these third-party fees or adjust declared values.
